Platform (Windows/macOS/Embedded RPi/Embedded Intel): WindSteps to reproduce But first, go through the steps above for a quick resolution.PMP Version: Plex for Windows 1.4.0.924-60046db9-x86_64 They will be able to determine what is causing the error and help you to fix it. If not, contact customer support for troubleshooting. Hopefully, this guide has enabled you to fix the error on Plex. The codec is always generated when you play the media player. Play the video file – By playing the file, it should be able to generate the AC3 codec.Download a video file using a web browser.To fix this error, you need to add AC3 codec to Plex. But if the AC3 codec is not generated properly, then you will have a problem playing items. Unsupported formats in a video will have their audios transcoded to AC3 automatically. Plex uses playback systems for Smart TVs provided by device manufacturers. When you encounter the plex problem playing media, you may be using a media format that is not available for direct playback. Choose any version you wish to install to downgrade the server to an earlier version. ![]() They contain previous updates of the server. SEE ALSO: /link is not working? Here's why and the fix!īoth locations have an updates folder where PMS is installed. For OSX, locate the folder at (~/Library/Application Support/Plex Media Server/). If you are using a Windows OS, open the Plex Media Server folder at %LOCALAPPDATA%\Plex Media Server. To fix this issue and continue watching your shows, consider downgrading the media server to a previous version. When you upgrade the server on Windows, some files fail to play. The Plex “ there was a problem playing this item” error sometimes occurs when you upgrade the media server to a new version. If your option is automatic and you are getting the error, try playing around with the other three to notice the changes.Īlso Read: How to fix Plex error: Not enough bandwidth for playback Method #3: Downgrade the server Prefer high-speed encoding – the option will allow for faster transcodes but at a lower quality.Prefer higher quality encoding – the option will allow for slower transcodes but at a higher quality.It will slow down transcodes and encourage a higher CPU usage. Make my CPU hurt – the option allows for the best quality of images.Automatic – the option will allow the Plex Server to select the quality automatically. ![]() You can choose from the four qualities listed. SEE ALSO: Plex keeps buffering? Here is the real fixĪt the Transcoder tab, change the Transcoder quality by clicking on the drop-down menu. Change the settings by following the procedure below. The best way of doing this is to reduce the quality of transcoded files to free some CPU space. Plex automatically transcodes files.īut to match the performance of your CPU, you must change the default settings. To fix the Plex unable to play media error, you need to change your transcoding settings. That also means you need a higher CPU power to change media file formats on the fly. Processing power allows the server to transcode files and stream videos simultaneously. If you remove a device, you will need to sign in again to your account on the device so that you can restore access to Plex.įor the Plex Server to run optimally, it requires high processing power.
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